Privacy Policy

At Nova Meds, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide to us in compliance with federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) and Michigan Pharmacy Practice Act.

1. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, address, phone number, email, date of birth
• Health Information: Prescription history, diagnoses, treatment plans, insurance data
• Payment Details: Insurance card info, payment method (if applicable)
• Website or Form Submissions: If you contact us online or through our forms

2. How We Use Your Information

We use your information to:

• Fill prescriptions and manage refills
• Provide patient counseling and medication therapy management
• Process insurance claims and payments
• Coordinate with healthcare providers
• Send appointment or refill reminders (only with your permission)
• Improve patient care and pharmacy services
• Fulfill legal and regulatory requirements

3. Your Health Information Rights (Under HIPAA)

As a patient, you have the right to:

• Access and request a copy of your health records
• Request corrections to your records
• Request restrictions on certain uses or disclosures
• Receive a list of disclosures we have made (upon request)
• File a complaint if you believe your privacy rights have been violated

4. Disclosure of Information

We may disclose your information only as permitted or required by law:

• To your prescribing doctor or other healthcare providers
• To your health insurance plan for billing purposes
• To regulatory agencies (e.g., Michigan Board of Pharmacy, DEA)
• To public health authorities (e.g., in case of communicable disease reporting)
• To law enforcement or courts, if legally required
• To you or your authorized representatives

We will never sell or share your information for marketing purposes without your explicit authorization.

5. Safeguarding Your Information

We follow all HIPAA and Michigan state requirements for data security and confidentiality. This includes:

• Secure electronic systems
• Limited access to protected information
• Employee training and confidentiality agreements
• Secure disposal of documents and records

6. Website and Online Forms

If you use our website or submit information online (such as a transfer or contact form):

• We may collect limited personal data to follow up on your request
• We do not store sensitive health or payment data through online forms
• We use secure encryption and do not share this data with third parties

7. Changes to This Privacy Policy

We may update this policy to comply with new laws or improve our privacy practices. When we do, we will post the updated policy on our website and update the “Effective Date.”

8. Contact Information

If you have questions or concerns about your privacy or this policy, please contact: